Terms & Conditions

Sam Akester Projects & Design

Please make sure you read and understand all the terms and conditions.

Application 

These Terms and Conditions will apply to all goods and services that you, the consumer, purchase from Sam Akester Projects & Design. By purchasing any of our goods / services, you are accepting all these terms and conditions.

Services

All services we offer will be laid out on our website, catalogue or verbally agreed with you before any work has begun. Any description or images are for illustrative purposes only and there can be small discrepancies between them and the final product.

In the case of any special requirements or needs for services, it is your responsibility to provide all necessary information needed to carry out these services.

All goods and services are subject to availability.

If changes to your services are needed to comply with the relevant authorities or safety regulations, you will be notified of these changes.

Customer Responsibilities

You must cooperate with us when needed to ensure goods and services are offered to specific health and safety regulations.

Authorised personnel and employees will need to be allowed access to premises in which our services are required.

The installation area is cleared and ready for us on the date agreed by both parties.  

Failure to comply with the above will entitle us to suspend all services until you remedy it. Failure to remedy these can and will result in cancellation of services with written notice.

Basis of Sale 

The advertisement of goods and services on our website does not constitute a contractual offer to deliver these goods and services to you.

We reserve the right to refuse an order after it has been made, but before a deposit has been received for any reason.

Either verbal or written confirmation will be made when an order has been accepted.

Any quotation is valid for 7 days after the date of issue. However, extensions can be made if you contact us directly.

Once an order or design has been accepted by both parties, no variations or changes can be made by either party to the design.  Any changes could incur additional costs to you. 

Fees and Payments 

The fee for services, including any labour, materials and delivery charges, will be laid out to you in the initial quotation/estimate. Once verbal or written agreement has been made, neither parties can make amendments to these unless additional services or products need to be bought by us, the Supplier.   If additional works are required these will be agreed upon separately and dealt with outside of the scope of the original works

A deposit of 50% of the order value is taken on acceptance of the order.   The remaining balance will either be paid upon completion of the works or by interim payments and payment on completion.  You will be notified which applies to your order.   If there are multiple elements to your order and these are costed separately you may be invoiced upon completion of each individual element.   

Full payment of services must be made within 5 days of completion of services provided. 

All deposits are non-refundable, by submitting a deposit you agree to this.

Delivery of Services 

We will strive to deliver all goods and services specified in the original order within the agreed timeframe. You will be notified if there are any amendments to this timeframe. Timeframes are subject to change; you will be informed of any changes.   We accept no liability for any costs incurred to you due to these changes. 

Risk and Title 

Risk of damage or loss of goods and services will be passed to you on completion of the order.

You do not own the goods until we have received full payment for the goods and services provided. Until payment has been made, we reserve the right to reclaim or remove any goods or services provided.

Withdrawal and Cancellation 

You can cancel or withdraw your order before deposit payment has been made without incurring any liability for any reason by giving us written or verbal confirmation.

Deposits are non-refundable once paid. If you cancel after the deposit has been made but before services have been provided, you will not receive any of your deposit back.

 ​Photographs, Videos 

Photos, videos and any other media types may be used to document our work within your property.  These photos could be used for social media or on our website, but only if the client agrees.